FAQ’s & general information
Before you arrive
No vaccinations are required when visiting South Africa but if your are visiting a malaria area it is important that you talk to your local Doctor before so that he/she can prescribe suitable medication
Yes, we believe it to be important to have travel insurance before you travel abroad. We recommend that you compare prices of different insurances well ahead of your departure to South Africa so that you can choose the one that best suits you.
Normally, 20kg is the maximum luggage allowed per person in economy class as well as a small hand luggage. In business class you are often allowed 30 kg and a smaller hand luggage. We recommend that you check with the airline you are flying with prior to departure so as to avoid excess weight charges.
South Africa is a very popular destination, so we recommend that you book well in advance especially if you are planning to travel during Christmas and New Year. During this period you should be booking your flight latest by April to get a good price and we recommend that already then you book your accommodation for the entire visit.
Yes, normally there is no problem but to be safe check with your bank before travelling. There are plenty of ATMs in South Africa.
Of course we are happy to help you book domestic flights, golf and restaurants reservations.
If you have a mobile phone that allows roaming then your mobile phone will work in South Africa. But remember, that you are paying for the cost from your home country to South Africa when someone calls you.
Yes, there is no harm in drinking tap water in the bigger cities. Some safari lodges will recommend guests not to drink water from the tap and then there is always bottled mineral water available.
Non-resident foreign passport holders (older than 7years of age) on a temporary visit to South Africa can claim a VAT refund for purchases made during their visit. The quickest way is to visit the VAT refund inspection desk at the Clock Tower, V&A Waterfront. You must have your passport, flight ticket and original Tax Invoice with you. Claims are only processed 1 week prior to departure and queues are generally smaller then at the airport. You still have to show your goods at the airport so remember to pack these last. At the airport, before checking in, you join the queue for “V&A inspection done” and show the already processed inspection and your goods and receive a check with the VAT return. Once you have done the check-in you can collect your refund after passing the departure gates. For more information go into www.taxrefunds.co.za.
The South African currency is the Rand. Most hotels, restaurants and shops accept credit cards. It is most convenient to use your credit and debit cards in Automatic Teller Machines (ATMs). ATMs are plentiful in South Africa, but it is advisable to be cautious when drawing large amounts of money from machines. Most major commercial banks offer foreign exchange services. Some banks are able to provide foreign exchange and credit cards. Most vendors (especially in Botswana) do not accept AMEX cards.
If you are travelling to Botswana, Mozambique, Zimbabwe or Zambia, the currency of choice is the US Dollar. All vendors, restaurants and attractions accept payment in US Dollars. Most hotels accept credit cards (for settling extras). Please make sure to take dollars in small denominations. And make especially sure that you carry NEW dollar bills (issued after the year 2000) Older notes are not accepted in US Dollar-based countries in Africa.
South Africa is in GMT +2 hours, which is great when traveling from Europe as you will not suffer from any jetlag.
Cape Town and the Garden Route have a similar climate to that of the Mediterranean, with a long warm summer and mild winter. In the summer the days are hot with strong winds and the temperature is normally between 23 and 30 degrees. Our winter is relatively mild and wet but normally after a few days of rain the sun pays us a rewarding visit. We don’t get many days below 13 degrees.
Northern South Africa gets hotter summers than Cape Town but their summer is also their rainy period with a few hours of thunder and lightning most afternoons. In the winter the days are clear and sunny with 16 to 24 degrees but very chilly at night. Winter in South Africa is considered the best time of year to go on safari. Given that South Africa is in the southern hemisphere our seasonal months are the opposite in relation to Europe and the United States.
For more information on South Africa’s weather click on //www.weathersa.co.za.
Crime in South Africa is a big national concern. As a tourist you should be careful not to walk alone at night, don’t withdraw money from the ATM when there is no one around and avoid certain areas. Saying this, the same applies anywhere in the world. Since moving to South Africa we have never felt threatened or unsafe, but we are careful and avoid falling prey to such accidents by being cautious.
Booking and Payment
To book through us is very easy. You can call or email us the dates you will be in Southern Africa. Within 48 hours (week days) we will send you an itinerary with a suggested trip and once you are fully satisfied with the itinerary we will then make all the booking reservations and send you an invoice with the payment conditions.
You have two options: you can do a direct transfer to Travel For Life’s bank account in South Africa, which is easily done using your Internet banking. You will find Travel For Life’s bank details on your invoice which is sent together with your final itinerary. Alternatively, if you prefer to pay your invoice with Visa or MasterCard, simply click on the link below:
On presentation of the invoice, we require full pre-payment (100%) for domestic and regional flights and 50% deposit on the difference in order to confirm your travel arrangements. (Subject to change, as some of our suppliers’ payment policies are more stringent than ours for bookings during their peak season or specials). The balance is due 45 days (6 weeks) prior to travel. Bookings made within 2 – 6 weeks prior to travel will be subject to full pre-payment on presentation of invoice.
You can make payment either by credit card or by direct deposit into our bank account. Here is the link for payments to be made with credit card: www.travelforlife.co.za
We accept Visa and MasterCard but not American Express or Diners Club. You will have to call your bank first to authorise the payment, otherwise it will be declined.
If you are making payment with bank transfer, our bank details will be on the invoice. Payments are normally cleared within five business days.
If you fail to make the payments on or before the due date, your booking will be cancelled and you will forfeit the relevant deposit.
All Customer Quotation Forms and Customer Confirmation forms generated by Travel For Life are based upon external supplier costs such as air fares, airport taxes, fuel surcharges, car hire, park fees and gate fees which are outside of the control of Travel For Life. These supplier costs are therefore subject to change until final payment has been received or in the instance of air travel, until air tickets have been issued.
You agree that should any such costs increase, such an increase will be for your account and shall be payable to Travel For Life or as otherwise instructed by Travel For Life.
You also acknowledge that:
Airlines reserve the right to levy additional or increased airport taxes and fuel charges – without notice – at any stage prior to flight and any such costs increased as a result of an increase effected by the airline will be for the Client’s account and shall be payable to Travel For Life or as otherwise instructed by the airlines.
Road transportation companies such as transfer and car rental companies reserve the right to levy additional charges due to fuel price increases and/or government road levies – without notice – at any stage prior to and any such costs increase as a result of an increase effected by the road transportation company will be for the Client’s account and shall be payable to Travel For Life or as otherwise instructed by the road transportation company.
Government/National Bodies, concession owners and other such parties involved in the running of private or public natural parks reserve the right to levy additional or increased park fees – without notice – at any stage prior to arrival and any such costs increased as a result of an increase effected by such parties will be for the Client’s account and shall be payable to Travel For Life or as otherwise instructed by such parties.
Should you wish to make a Voluntary Change to your confirmed booking, Travel For Life will use its best endeavours to accommodate you. However Travel For Life reserves the right to charge the applicable cancellation fees referred above as well as an additional administration fee of R500.00 per person per booking, amended together with any additional costs arising from the Voluntary Change, including those charged by the relevant Supplier.
For flight bookings, we require a copy of all passengers’ passports. Airlines require the full names of passengers as printed on the passports and will not accept changes once tickets are issued for security purposes. The company accepts no responsibility for incorrect passport numbers or incorrect spelling of full names.
If you would like us to purchase any domestic or regional flights, a surcharge of R500 per booking will be added to the itinerary.
It is your responsibility to check and correct any errors in respect of your flight reservations which appear on the Booking Confirmation and Booking Form. Travel For Life accepts no liability for incorrect details provided by you.
Travel For Life can gladly assist with international flights, which will be booked with our local agents in selected countries.
Flights can only be purchased once passengers’ passports have been provided and the payment reflects in our account – Travel For Life accepts no responsibility for increased flight prices / flights no longer being available due to delay of either of the above.
All Travel Deals and Discounted Rates advertised on the Travel For Life website or quoted in the Itineraries have separate terms and conditions prescribed by the Supplier of the relevant goods and/or Services. It is your responsibility to obtain such separate terms and conditions as you will be bound by them.
We are long-standing members of SATSA (The South African Tourism Services Association) and are SATSA Bonded. For more information: //www.satsa.co.za//Pages/About.asp
Our SATSA number: 171
Passports, Visas and travelling with children
You must be in possession of a passport valid for at least 6 months after your return date in order to enter the country. The passport must also contain at least TWO unused pages when presenting the passport for endorsements in South Africa. Additional pages will be necessary if you are also travelling to other countries during your trip.
All travellers must have valid visas for the countries they will be visiting. These must be obtained before travel commences and are not the responsibility of Travel For Life. //www.southafrica.info/travel/documents/visas.htm#.U4cOKHKSwXE
In June 2015 new regulations came into place regarding travel with children to or from South Africa.
Parents need to travel with an unabridged birth certificate, this is an official document that includes the names of both parents of the child.
If one parent are travelling with children under the age of 18 they also need to have a Parental Consent Affidavit.
For more details regarding these regulations please see the link below:
If you will be visiting malaria areas we advise that you take prophylactics. Please consult your doctor before leaving home. Visit the travel clinic website to read more on what precautions and immunizations are necessary for travel in Africa: //www.travelclinic.co.za/
Malaria areas are: Zambia, Zimbabwe, Mozambique, northern Namibia, northern Botswana and the low-lying eastern part of South Africa, north of Richards Bay (especially in summer between October and April).
Some Southern African countries require proof of vaccination against Yellow Fever (International Yellow Fever Certificate). The requirements differ depending on your destination, which country you have travelled from and which countries were previously visited.
You will also need an updated International Yellow Fever Certificate and Vaccination Booklet especially if travelling from South America and countries visited with Yellow Fever. If residing in Brazil please contact ANVISA for more information.
Passengers traveling from the following countries or visiting these countries in conjunction with other Southern African countries will need proof of yellow fever vaccination (International Yellow Fever Certificate):
Angola, Argentina, Benin, Bolivia, Brazil, Burkina Faso, Burundi, Cameroon, Central African Republic, Chad, Colombia, Congo, Ivory Coast, Democratic Republic of the Congo, Ecuador, Equatorial Guinea, Ethiopia, Guyana, Gabon, Gambia, Ghana , Guinea, Guinea-Bissau, Guyana, Kenya, Liberia, Mali, Mauritania, Niger, Nigeria, Panama, Paraguay, Peru, Rwanda, Sao Tome and Principe, Senegal, Sierra Leone, Somalia, Sudan, Suriname, Togo, Trinidad and Tobago , Uganda, United republic of Tanzania, Venezuela, Zambia.
Note that the yellow fever vaccination must be administered no later than 10 days before departure. It is imperative that you clarify the requirements for your particular journey before travel. Please consult the relevant embassy of your intended destination.
Due to frequently changing requirements, Travel For Life can only give advice, and will not be held responsible for costs incurred if entry requirements and vaccination requirements are not met.
The luggage weight limit on national flights within South Africa is 20 – 23kgs (44 – 50lbs). For flights on smaller aircraft into safari lodges, you must use soft-sided luggage (no wheels or rigid frames) and bags cannot be overly large or bulky. The allowance for scheduled charter flights is 15 kg (33lbs). The maximum dimensions of the soft bags that can be accommodated are as follows: 25cm (10 inches) wide x 30cm (12 inches) high and 62cm (24 inches) long.
SAA cannot accept any check-in items weighing more than 32kg. Any items exceeding this limit will either have to be repacked into separate bags or checked in at the SAA Cargo counter and flown at cargo rates.
Baggage Allowance for Domestic Flights:
Business Class is 1 piece at 32kg
Economy Class is 1 piece at 23kg
Carry-on/hand luggage allowances are unaffected by this policy change. Passengers are allowed to take 1 bag on board the aircraft, weighing no more than 8kg. In addition, passengers may take 1 laptop bag not weighing more than 8kg. Excess baggage, i.e. additional items, or where the baggage exceeds the weight and or size allowance, will be charged at a flat rate per piece of luggage at ZAR250 per extra bag. If you have 1 bag of 32kg you will be charged ZAR250 for the excess 10kg to board the domestic flight.
Website terms and conditions
These Terms and Conditions (“the Terms and Conditions”) govern your (“the User”) use of the Travel For Life (Pty) Ltd (“Provider”) website located at the domain name [ www.south-african-safari.com,www.traveforlife.se, www. //www.africadosulviagens.com ] (“the Websites”). By accessing and using the Website, the User agrees to be bound by the Terms and Conditions set out in this legal notice. The User may not access, display, use, download, and/or otherwise copy or distribute Content obtained on the website for marketing and other purposes without the consent of the Provider.
Booking Conditions & Cancellation Policy:
Travel For Life (Pty) Ltd is a South African company which operates the following websiteswww.travelforlife.se , www.south-african-safari.com , //www.africadosulviagens.com please see the contact details below.
All bookings and trips are subjected to the specific booking conditions and cancellation policy of the specific supplier. Customers are responsible for reading the booking conditions and cancellation policy of the relevant suppliers. In the case of the suppliers of accommodation, tours or other services that also provide holiday activities, these will be subject to the terms and conditions of the provider and are governed by the laws of the country in which they operate.
Your reservation will become confirmed once you have provided your credit card details and paid the required deposits indicated on your invoice and when the supplier acknowledges receipt of your deposit/guarantee.
In some cases Travel For Life (Pty) Ltd will charge an initial non-refundable deposit on behalf of the supplier. These deposits are charged in South African Rand (ZAR), or if provided in another currency, at the equivalent amount using the current market conversion rate to South African Rand (ZAR) against the deposit amount.
If you need to cancel or make changes to a confirmed booking, cancellation/amendment charges may be payable to the supplier. The amount of such charges will depend on the individual supplier’s cancellation policy and these charges usually are dependent on the period of notice given. The cancellation policy of each establishment, tour operator or other service provider is provided to the customer with the initial quote.
Nothing on this website constitutes an offer on the part of Travel For Life (Pty) Ltd, or on the part of the suppliers. The matters detailed constitute an invitation to you to make an offer on the stated terms to purchase arrangements featured. Our suppliers have the right to accept or decline any such offer. All arrangements are specific to confirmation subject to availability.
By using this Website or communicating with the Provider by electronic means, the user consents and acknowledges that any and all agreements, notices, disclosures, or any other communication satisfies any legal requirement, including but not limited to the requirement that such communications should be in writing.
E-Commerce & Privacy
The Websites www.south-african-safari.com, www.traveforlife.se, www.africadosulviagens.com sells accommodation bookings online. The use of any product/service bought from this Website is at the purchaser’s risk. The purchaser/ user indemnifies and holds the Provider harmless against any loss, injury or damages which may be sustained as a result of using the products sold on the Website.
The private information required for executing the orders placed through the e-commerce facility, namely the User’s personal information and credit card details, delivery address and telephone numbers will be kept in the strictest confidence by the Provider and not sold or made known to third parties. Only the necessary information, that is the delivery address and contact phone number will be made known to third parties delivering the product.
The Provider undertakes that it has taken all reasonable precautions to secure the credit card processing that is carried out to receive payment for goods sold. The Provider cannot be held responsible for security breaches occurring on the User’s electronic device (Personal Computer or other electronic device used to browse the Website), which may result due to the lack of adequate virus protection software or spyware that the User may inadvertently have installed on his/her device.
The Provider will supply all goods/services to the delivery company in good order. The Provider will not be held liable for the condition of goods arriving at the User’s chosen delivery address.
The Provider reserves the right to cancel an order for which payment has already been received. This may occur if stock is insufficient or the quality of goods ordered does not meet the Provider’s standards. Should the Provider exercise this right, the User will receive a full refund with no deductions.
Any complaints regarding the standard and quality of the product or products bought by consumers through the e-commerce facility should be directed to the Manager Adam Malmnäs, [email protected]
All credit card information provided by you will be handled on a secure server using 128-bit SSL technology. The secure server is separate to the server that runs the websites owned by Travel For Life (Pty) Ltdwww.south-african-safari.com, www.traveforlife.se and www.africadosulviagens.com and is maintained by MyGate Communications (Pty) Ltd. MyGate Communications (Pty) Ltd. will hold all such information and only release it to Travel For Life (Pty) Ltd in connection with the provision of Travel For Life (Pty) Ltd services to you as stated in these terms and conditions.
Exclusion of liability:
Whilst Travel For Life (Pty) Ltd makes every effort to ensure the accuracy of the information published on the company’s websites (www.travelforlife.se, www.south-african-safari.com and www.africadosulviagens.com), we cannot be held responsible for any errors, omissions or changes that may have occurred. All recommendations, opinions expressed and prices regarding properties and/or destinations displayed on the above mentioned websites are provided for guidance only. Personal descriptions have been written in good faith and are subjective. Services and facilities can be withdrawn at short notice and Travel For Life (Pty) Ltd does not accept any liability for the descriptions given. All views expressed are our own and individual opinions may differ.
We do not accept responsibility for your direct dealings with the ultimate supplier of the accommodation/trips, once the introduction has been made. All accommodation/trip suppliers featured on www.travelforlife.se are themselves responsible for providing you with the final quote and booking conditions for your reservation.
Travel For Life (Pty) Ltd does not accept responsibility for the accommodation, tours or other services featured on the above mentioned websites. If during the course of the holiday you have any reason for complaint you should contact the accommodation provider, tour operator or other service provider so that remedial action may be taken.
Travel For Life (Pty) Ltd will not be liable for any loss or damage or other sum or claim of any nature whatsoever (direct, indirect, consequential or other) which arises, directly or indirectly, in connection with this website including, for the avoidance of doubt and not by way of limitation, any use of any information or material contained in this website or any inability to access or use this website.
Updating of these Terms and Conditions
Provider reserves the right to change, modify, add to or remove from portions or the whole of these Terms and Conditions from time to time. Changes to these Terms and Conditions will become effective upon such changes being posted to this Website. It is the User’s obligation to periodically check these Terms and Conditions at the Website for changes or updates. The User’s continued use of this Website following the posting of changes or updates will be considered notice of the User’s acceptance to abide by and be bound by these Terms and Conditions, including such changes or updates.
Copyright and Intellectual Property Rights
Provider provides certain information at the Website. Content currently or anticipated to be displayed at this Website is provided by Provider, its affiliates and/or subsidiary, or any other third party owners of such content, and includes but is not limited to Literary Works, Musical Works, Artistic Works, Sound Recordings, Cinematograph Films, Sound and Television Broadcasts, Program-Carrying Signals, Published Editions and Computer Programs (“the Content”). All such proprietary works, and the compilation of the proprietary works, are copyright the Provider, its affiliates or subsidiary, or any other third party owner of such rights (“the Owners”), and is protected by South African and international copyright laws. The Providers reserve the right to make any changes to the Website, the Content, or to products and/or services offered through the Website at any times and without notice. All rights in and to the Content is reserved and retained by the Owners. Except as specified in these Terms and Conditions, the User is not granted a license or any other right including without limitation under Copyright, Trademark, Patent or other Intellectual Property Rights in or to the Content.
Limited License to General Users
Provider grants to the User, subject to the further terms of these Terms and Conditions, a non-exclusive, non-transferable, limited and revocable right to access, display, use, download and otherwise copy the current and future Content for personal, non-commercial and information purposes only.
This Website and the Content may not be reproduced, duplicated, copied, resold, visited or otherwise exploited for any commercial purpose without the express prior written consent of Provider. The license does not allow the User to collect product or service listings, descriptions or other information displayed here, and does not allow any derivative use of this Website or the Content for the benefit of another merchant. The User may not frame nor use framing technologies to enclose the Provider Website or the Content nor any part thereof without the express written consent of Provider. Provider and the Owners do not offer products or services to minors. If you are under the age of 18, you may not respond to or otherwise accept or act upon any offers in the Website.
Provider and the Owners, their affiliates or subsidiary reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders in their sole discretion.
Any unauthorised use terminates this license.
Limitation of liability
The Website and all Content on the Website, including any current or future offer of products or services, are provided on an “as is” basis, and may include inaccuracies or typographical errors. The Owners make no warranty or representation as to the availability, accuracy or completeness of the Content. Neither Provider nor any holding company, affiliate or subsidiary of Provider, shall be held responsible for any direct or indirect special, consequential or other damage of any kind whatsoever suffered or incurred, related to the use of, or the inability to access or use the Content or the Website or any functionality thereof, or of any linked website, even if Provider is expressly advised thereof.
Privacy: casual surfing
The User may visit the Website without providing any personal information. The Website servers will in such instances collect the IP address of the User computer, but not the email address or any other distinguishing information. This information is aggregated to measure the number of visits, average time spent at the Website, pages viewed, etc. Provider uses this information to determine use of the Website, and to improve Content thereon. Provider assumes no obligation to protect this information, and may copy, distribute or otherwise use such information without limitation.
Choice of Law
This Website is controlled, operated and administered by Provider from its offices within the Republic of South Africa. Access to the Website from territories or countries where the Content or purchase of the products sold on the Website is illegal is prohibited. The User may not use this Website in violation of South African export laws and regulations. If the User accesses this Website from locations outside of South Africa, that User is responsible for compliance with all local laws. These Terms and Conditions shall be governed by the laws of the Republic of South Africa, and the User consents to the jurisdiction of the Witwatersrand High Court in the event of any dispute. If any of the provisions of these Terms and Conditions are found by a court of competent jurisdiction to be invalid or unenforceable, that provision shall be enforced to the maximum extent permissible so as to give effect to the intent of these Terms and Conditions, and the remainder of these Terms and Conditions shall continue in full force and effect. These Terms and Conditions constitute the entire agreement between the Provider and the User with regard to the use of the Content and this Website.
Travel For Life (Pty) Ltd (2012/099731/07)
VAT number: 4190239386
P.O Box 176, Somerset Mall,
7137 South Africa
9 Tulbach Street
De Zalze, Stellenbosch, 7600
Email: [email protected]
Telephone: +27 (0)21 880 0105